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Many times when someone rents a it storage unit they may not visit their unit very often as with the caller I spoke with a few days ago. I’ll never forget how frustrated they where to begin with and how the call ended. They arrive to the storage facility and could get their gate code to work. They thought the store made a mistake. When a customer comes in and uses their gate code, as a property manager, we do not change it at all. We leave the codes alone so the customer can use it again. If we do need to change it, we will make sure we contact the customer. Unfortunately, many customers do for them.
More times than not, It turns out that they had forgotten to simply use the symbols before and after the gate code in order to enter the gate. Although it was written with their code, it wasn’t entered. They felt a bit silly but were extremely happy that they didn’t have to wait until the next day when the store reopened. They are happy now, but they sometimes again need to be reminded of that when they have to access their storage unit after months of it being idle.