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As a property manager you are going to have to be the expert when it comes to determining what people need. You will have people call into your self storage facility telling you they want one thing, but they will really be in need of something completely different. You have to be the one to be able to tell them straight with confidence that you have their best interest in mind. You have to earn the trust of the individual and in tern they will rent a storage unit from you.
I spoke to a young woman on the phone last week. She was looking for a storage unit to hold various bins and furniture. She was adamant on a standard, non climate controlled unit. When I asked her specifically what was going into the unit, she explained there would be some electronics and their computer. I advised that she really did need a climate controlled space to protect those things. She still wanted a standard unit. However, once I pulled up the rates, I found we only had climate controlled units available. I explained that they were actually cheaper with the special being offered. I joked that it must have been meant to be. She decided in the end to go with the climate controlled space. Her things will be much safer and secure because of her smart decision.
Even when a customer calls or comes by your facility and they are adamant about one thing, you have to stand your ground as a property manager. You are the storage expert and most people who are calling in looking for storage are not experts on storage as you are. Customers are better off taking your advice and make sure they are making the best decision when it comes down to renting a storage unit. Sometimes you can save the customers from their selves.