Warning: gzinflate() [function.gzinflate]: data error in /home/property/public_html/wp-includes/http.php on line 1787
Many say that laughter is the best medicine. This is definitely true. Those who laugh more and are more upbeat are not depressed or stressed as most other individuals out there. Laughing is a sign of joy and a sign of positive energy. What do you think happens if you actually share a laugh with another individual? Most likely you will brighten up their day and actually possibly help them to see that today can be just as happy if you let it be. What do you think would happen if you are able to share a laugh or a chuckle with the different customers you come in contact with? You will be surprised at the result.
Property managers need to know that it is not a secret that the customer knows they are trying to sell them something. The quicker the manager realizes this, the better. Sometimes they go a little crazy trying to figure out how to pull one over on the customer, but the more honest they are with the customer the better. It would also be a great thing to know that if they treat the customer with respect and the way they would like to be treated the better. If a manager greeted the customer with a warm greeting, introduced their selves and listened to the customer’s situation, the customer would be very appreciative of that. Now that you have engage the customer in a good conversation, you know a little bit about them, and you realize you are not trying to trick them into doing something they are not comfortable with, all will be well.
There are many tips that you will come across that will help you take care of the customer and also to make them feel comfortable. Use all of those tips at the right time of course. What you should also try to do, if it is a comfortable time is to try to add humor or a chuckle to the conversation. Hopefully it is not uncomfortable. Make sure you do not try to force it. If you try to force the issue it will come across funny. It should come naturally. Sometimes you will find that the customer will give you an opportunity to share a chuck and will laugh even at their selves. That is great. Go with the flow.
After you share a chuckle it definitely seems that the rest of the conversation is opened up to anything that can come to mind. The customer is definitely more relaxed and they would be more susceptible to listening to whatever was being said. Now you have developed some rapport with the customer and they see you as less threatening. You are in the perfect position. Now everything you say could be trusted, but ensure that you don’t do or say anything that could make the tide turn against you. Sharing a chuckle or a laugh with the customer is a great thing. Everyone will be happy and you will turn a potential customer into a renter.